IT Maintenance and System Updates

Effective system maintenance underpins business continuity, user productivity, and longterm asset performance. IntelliServ provides Australian businesses with structured IT maintenance programs that go beyond ad-hoc break-fix models. Our preventative approach ensures systems are proactively monitored, maintained, and updated to prevent downtime and reduce long-term costs.

Scheduled Preventative Maintenance

We implement scheduled system inspections that include:

• Hardware integrity checks (servers, switches, firewalls)
• Performance benchmarking
• Thermal and power efficiency testing
• Early fault detection through system logs and diagnostics

These activities are mapped to manufacturer recommendations and internal business needs. Our technicians minimise disruption by conducting services during off-peak hours and coordinating closely with your operations team.

Software Updates and Patch Governance

We manage all operating system, application, and firmware updates through a controlled pipeline. Every patch is:

• Tested in a staging environment to assess compatibility
• Prioritised by severity using CVSS (Common Vulnerability Scoring System)
• Deployed using centralised automation across endpoints and infrastructure
• Logged for traceability, including rollback options if needed

Our governance model ensures that updates enhance, not hinder, your technology stack.

Hardware Lifecycle Planning

We proactively manage hardware assets to avoid performance bottlenecks and surprise failures. Our approach includes:

• Asset register and health score tracking
• Pre-failure identification via SMART analysis and performance logging
• Scheduled replacement of end-of-life equipment
• Procurement and staging of replacements with minimal operational impact

This ensures seamless hardware continuity and protects against critical infrastructure failures.

System Monitoring and Performance Tuning

All mission-critical systems are monitored for real-time performance drops. We use AIassisted metrics and log analytics to:

• Track CPU, RAM, and disk I/O thresholds
• Alert for latency or packet loss in networking
• Detect application resource hogging and configuration drift

We fine-tune configurations based on load trends and application demands, ensuring consistently fast performance for users.

Database Health and Query Optimisation

Databases receive regular optimisation and structural maintenance, including:

• Index defragmentation and statistics updates
• Deadlock and query timeout analysis
• Table structure audits for optimal joins
• Secure incremental and full backups with verification

This ensures fast, reliable access to critical data with minimal storage bloat or corruption risk.

Network Equipment Servicing

We maintain switches, routers, and Wi-Fi systems by:

• Cleaning and inspecting physical connections
• Firmware upgrades tested for compatibility
• Rebalancing VLANs, QoS, and bandwidth priorities
• Signal testing and wireless access point optimisation

A regularly maintained network is a fast, secure network – ensuring reliability across all connected services.

Security Patch Management

Security vulnerabilities are addressed immediately through structured patch management, including:

• Monthly and emergency update cycles
• Zero-day vulnerability tracking
• Testing and rollout based on impact and urgency
• Internal compliance audit logs for accountability

Our vulnerability response workflows align with Australian compliance standards and cybersecurity frameworks.

Backup and Recovery Testing

Backup systems are not just monitored – they are tested. Every month, we verify:

• Integrity of backup chains
• Restore point creation and availability
• Randomised recovery simulation
• Offsite/cloud sync status

We use both agent-based and agentless technologies to ensure resilience in the event of data loss or ransomware.

Documented Change Management

All updates, changes, and interventions are documented for transparency. We maintain:

• Change control records with versioning
• Risk assessments for major upgrades
• Rollback protocols and stakeholder approval flows
• Detailed maintenance logs accessible via client portal

This ensures full traceability and informed planning for future changes.

Custom Maintenance Scheduling

Every business is different. We align your maintenance schedule with:

• Business hours and peak usage times
• Maintenance windows based on risk tolerance
• Compliance requirements (e.g. ISO 27001, Essential Eight)
• Disaster recovery testing intervals

We provide quarterly reviews and real-time updates to keep your schedule current and aligned with operational goals.

Local Australian Support Team

Our Australian-based technicians are available for:

• Onsite maintenance visits
• Remote performance troubleshooting
• Urgent hardware diagnostics
• After-hours emergency patches and rollbacks

You are supported by professionals who understand your timezone, industry regulations, and business pressures.

Contact IntelliServ

Ensure your business stays protected and optimised. Book a free IT maintenance consultation to evaluate your current infrastructure, review patch management risks, and receive a tailored servicing proposal.